JP Cinemas

Legal

Terms & Conditions

JP CINEMAS – LOTUS INFRAREALTY LIMITED

Last updated: September 2026

1Acceptance of Terms

  • By accessing, browsing, or using the website, booking platform, or visiting JP CINEMAS, Chhatarpur (M.P.), the user agrees to be bound by these Terms & Conditions.
  • JP CINEMAS is a concern of LOTUS INFRAREALTY LIMITED, having its registered office at Indore (M.P.).
  • These Terms & Conditions may be revised, modified, or updated at any time without prior notice.

2Definitions

  • "JP CINEMAS" means the cinema premises operated at Chhatarpur (M.P.).
  • "Company" means LOTUS INFRAREALTY LIMITED.
  • "User/Customer/Patron" means any person accessing or availing services.
  • "Platform" means BookMyShow, website, mobile application, or any booking system.
  • "JP CAFE" means the in-cinema food & beverage counter.

3Ticket Booking (Online & Offline)

  • Tickets may be booked through BookMyShow or authorized platforms.
  • The user must ensure correctness of booking details before confirmation.
  • Tickets once booked are non-transferable and non-resalable.
  • JP CINEMAS shall not be responsible for incorrect bookings made by the user.
  • Confirmation will be sent via SMS/Email by the booking platform.

4Entry & Admission Rules

  • Valid ticket must be presented for entry.
  • Children aged 3 years and above require a separate ticket.
  • For films rated "A" (Adults Only), entry is restricted to 18+ with valid government ID proof.
  • JP CINEMAS reserves the right to deny entry if rules are not complied with.

5Cancellation & Refund Policy

  • Ticket cancellation is subject to the policy of BookMyShow or applicable platform.
  • No cancellation shall be allowed within 20 minutes of show start time.
  • Refunds (if applicable) will be processed to the original payment method.
  • Convenience fee and applicable taxes are non-refundable.
  • No refund shall be provided for missed shows or late entry.
  • No cancellation/refund shall be allowed once the customer enters the cinema premises.

6Food & Beverage (JP CAFE)

  • Outside food & beverages are strictly prohibited.
  • Food & beverages must be purchased only from JP CAFE.
  • Any food ordered from third-party platforms (Zomato, Swiggy, etc.) is not allowed inside.
  • F&B items once purchased are non-refundable and non-exchangeable.

7Prohibited Items

  • Weapons, inflammable items
  • Cigarettes, Paan masala, Gutkha, Tobacco, matchboxes, lighters
  • Cameras, recording devices
  • Helmets, large bags, outside eatables
  • JP CINEMAS reserves the right to confiscate such items or deny entry.

8Conduct & Safety

  • Customers must maintain discipline and decorum.
  • Entry may be denied or patron removed if found under influence of alcohol/drugs, causing disturbance, or violating rules.
  • No refund shall be provided in such cases.

9Show Cancellation / Changes

  • JP CINEMAS reserves the right to cancel, suspend, or reschedule any show due to technical, operational, safety, or force majeure reasons.
  • In such cases, refund of ticket price shall be the sole remedy.

10Offers, Combos & Gift Cards

  • JP CINEMAS may offer food combos, promotional offers, or gift cards from time to time.
  • Such offers are subject to specific terms, cannot be exchanged for cash, and may be withdrawn without notice.
  • Gift cards (if issued) are valid for a limited period, are non-refundable and non-transferable.

11Data Privacy

  • User information collected through booking platforms shall be handled in accordance with applicable Indian laws.
  • By using services, the user consents to data processing.

12Limitation of Liability

  • JP CINEMAS / LOTUS INFRAREALTY LIMITED shall not be liable for indirect or incidental damages, travel or accommodation costs, or inconvenience caused due to show changes.

13Intellectual Property

  • All trademarks, branding, logos, and content related to JP CINEMAS are the exclusive property of LOTUS INFRAREALTY LIMITED.

14No Pets Policy

  • Pets are not allowed inside the cinema premises.
  • Service animals may be permitted as per law.

15Film Certification (CBFC Compliance)

  • All films are certified by CBFC. U – Universal | UA – Parental Guidance | A – Adults Only.
  • Entry rules shall be strictly enforced.

16Modification of Terms

  • JP CINEMAS reserves the right to modify these Terms at any time.
  • Continued use of services implies acceptance of updated terms.

17Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by the laws of India.
  • Courts at Chhatarpur (Madhya Pradesh) shall have exclusive jurisdiction.

For queries, contact us at +91 7440726551 or +91 7440726552